Terms & Conditions

Peninsula Studios Trading as CNC-Cut


Please carefully review this quote, invoice, or drawing to ensure that all details match your requirements. By making any payment, you accept the exact details as listed on the quote, invoice, or drawing. All goods remain the sole property of CNC-Cut until payment has been made in full.

Deposits

  • A 50% deposit is required to begin work, or full payment if the total is under $200.00.
  • Stocked items must be paid in full.
  • Lead times commence from the date of payment remittance.

Tolerances

  • CNC machining offers high precision, with standard tolerances as follows:
    • Linear machining accuracy: within +/-0.5mm.
    • Depth work (e.g., pockets, rebates): within +/-1.5mm due to material variances.
  • Most orders will be closer to the specified tolerances, but customers should allow for these potential variances.

Design and Setup

  • The design fee is an estimate based on customer-provided files. Additional fees may apply if files are unsuitable for production.
  • Customers will be notified of required changes and associated costs before proceeding.
  • Customers are responsible for ensuring initial files are accurate and production-ready to avoid extra charges.

Customer Responsibility for Nested Sheet Layouts

  • Customers providing nested sheet layouts assume full responsibility for any manufacturing issues related to part layout, dimensions, and quantities.
  • Customers must ensure nested layouts are accurate and suitable for manufacturing processes.
  • Delays, defects, or additional costs resulting from errors in provided layouts are the customer’s responsibility.

Terms of Trade

  • Invoices under $10,000 must be paid in full before order pickup or delivery.
  • For invoices over $10,000, 80% is payable prior to installation, with the final 20% due within 7 days of installation.
  • If installation is not included, full payment is required before order pickup or delivery.
  • Quotes are valid for 1 month from the date of issue; freight is subject to change.
  • CNC-Cut is not responsible for faults or errors in customer-provided materials, including digital files, drawings, design specifications, verbal descriptions, written descriptions, or raw materials.
  • By accepting this quote/invoice, you agree to all our Terms of Trade.

Product Return Policy

  • Custom orders are non-refundable once a deposit is paid.
  • Exchanges and refunds are available for faulty goods, excluding faults communicated or discoverable at the time of purchase.
  • Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for reasonably foreseeable loss or damage. Repairs or replacements are available for goods failing to meet acceptable quality standards, provided the failure is not major.

Cancellation of Orders

  • Any of the following actions constitute an official sales order and instruction to proceed under our quotation and terms of trade:
    1. Payment of any amounts due related to a CNC-Cut quotation, order, or invoice.
    2. Receipt of any intent to proceed related to a CNC-Cut quotation, order, or invoice (physical, faxed, emailed, or digitally transferred).
  • For custom orders, if the client decides not to proceed after any of the above actions, written instructions must be sent to cnccutmelbourne@gmail.com, and confirmation of cancellation must be received.
  • The client is liable for costs incurred in processing, designing, and manufacturing the goods up to the point of cancellation.

Confidentiality and Intellectual Property

  • CNC-Cut respects the confidentiality of customer designs and will not disclose any provided materials, files, or specifications to third parties without explicit consent.
  • All intellectual property rights in customer-provided designs remain with the customer. CNC-Cut will not use these designs for any purpose other than fulfilling the customer’s order.

Limitation of Liability

  • CNC-Cut shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the provision of goods or services, including but not limited to loss of profits, business interruption, or loss of data, even if CNC-Cut has been advised of the possibility of such damages.
  • CNC-Cut’s total liability for any claims arising from the provision of goods or services shall not exceed the amount paid by the customer for the specific order in question.